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Privacy Policy

24th of May 2018

This Privacy Policy (‘PP’) applies to Aashna Counselling & Psychotherapy Ltd (Aashna). In addition, rules in the following Privacy Policy are guidelines for privacy policies used within  - brick and mortar locations operated by Aashna, yet additional local laws and regulations may apply.


Aashna knows that you care how the information about you is used and shared. We are also aware of the delicate nature of the content exchanged within the Service and undertake all reasonable means to protect your personal data and privacy. This Privacy Policy explains what information of yours will be collected by Aashna when you access the Service, how the information will be used, and how you can control the collection, correction and/or deletion of the information. We will not use or share your information with anyone except as described in this Privacy Policy.

This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Use (“ToU”). The use of information collected through our Service shall be limited to the purposes under this Privacy Policy and our ToU to customers.

1. Information We Collect

a. Our Websites and Social Media: Aashna website can be accessed and visited without the disclosure of personal data. If you contact us or subscribe to one of our newsletters or social media channels, we may collect personally identifiable information about you.

This information may include:

your full name

your phone number

your email address

or similar


If you choose to purchase a product from us, we or our third-party payment processors will collect your payment information.

We do not send any promotional messages; however, we may send you service or inquiry related messages. If you no longer wish to receive our newsletters or social media information, you may opt out of receiving them using appropriate options.

b. Our Platform: We collect personally identifiable information about you.

This includes:

your full name

your address

your phone number

your email address

your IP information 

or similar


We may also require additional information in order to authenticate you, this includes information about education or insurance information, yet we will ask for it only if it is required.

If you choose to use our service, We or our third-party payment processors will collect your payment information. We do not send any promotional emails; however, we may send you service related emails relevant to your account. If you no longer wish to receive these emails, you may opt out of them by canceling your account.


D. Log File Information: Log file information is automatically reported by your browser each time you access our website or the Platform. For example, when you access our websites, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. Some of this information is processed by services used to track errors and Service performance. We do not link this automatically-collected data to personally identifiable information and we use this information only for the purpose of providing and maintaining the Service.


2. How We Use Your Information


We use the information that we collect to operate and maintain our websites and the Service, send you Aashna related communications, respond to your questions and concerns and to help improve our offering.

3. Who is responsible for Your information 

Aashna is responsible for data protection, control and processing. Any request and inquiries in regard to data control and processing should be sent by email to As stated in GDPR, every request will be answered within 30 days. 


4. How We Share Your Information

a. Personally Identifiable Information: Aashna will not rent or sell your personally identifiable information to others.


b. Non-Personally Identifiable Information: We will not rent or sell your non-personally identifiable information to others. We may store non-personal information in locations outside the direct control of Aashna (for instance, on servers or databases co-located with hosting providers).


c. Instances Where We Are Required To Share Your Information: Aashna will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Aashna, our customers or others.


d. Behavioral Targeting / Re-Targeting: We may use third parties to display Service and other Aashna products advertising on our websites and manage our advertising on other sites, not owned by Aashna. Our third party service providers may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit and/or the Network Advertising Initiative’s online resources, at If you access the Service or websites on your mobile device, you may not be able to control tracking technologies through the settings.



5. How We Protect Your Information

Aashna is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Aashna or guarantee that your information on the Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. No method of transmission over the Internet or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at

We use an outside help platform, and a credit card processing company**  to bill you for purchased services.

These companies do not retain, share, store or use personally identifiable information for any other purposes.


6. EU Data Protection Directive 95/46/EC and GDPR 


Aashna makes every effort to follow EU Data Protection Directive 95/46/EC and General Data Protection Regulation. In addition we check carefully, if our service providers also follow those regulations.


7. Compromise of Personal Information


In the event that personal information is compromised as a breach of security, Aashna will promptly notify our customers in compliance with applicable law. This will be done by email.


8. Data Access, Correction, Deletion and Opt Out 


For current Service customers, you can review, correct, update or delete inaccuracies to the information about you that Aashna by contacting us directly at We will acknowledge your request within 14 working days and handle it promptly and as required by law. We will retain your information for as long as you wish.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


9. Children’s Privacy


Protecting the privacy of young children is especially important. For that reason, Aashna does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at


10. Notification Procedures


It is our policy to provide notifications, whether such notifications are required by law or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice as Platform announcement or on the website, as determined by Aashna in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.


11. Links to Other Web Sites 


We are not responsible for the practices employed by websites or services linked to or from the Aashna or our website, including the information or content contained therein. Please remember that when you use a link to go from the Service or our websites to another website or service, this Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement to our website, are subject to that third party’s own rules and policies.

12. Changes to Our Privacy Policy


All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent Service notice on our website or within the Platform, prior to the change becoming effective and update the ‘effective date’ at the top of this page.


13. Contact


If you have any questions about this Privacy Policy, the practices of this Service, or your dealings with this website, please contact us at


14. Service providers we use


Below is a list of service providers used by Aashna to provide the Service. Each service provider is verified to be following GDPR regulations before being utilized by Aashna. The list is not exhaustive, as only the most important providers were described, yet even those excluded were verified. In case of any questions, please send your inquiry to

**Stripe - is a service used by Aashna to process payments. Stripe is compliant with PCI (Payment Card Industry) Service Provider Level 1. You can review their privacy policy here. 

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